By Samurai Appliance Repair Man,

Are you going on service calls without having pre-diagnosed the appliance and problem, figuring you’ll just shoot from the hip like a cowboy? Listen, Hoss, the days of cowboy service calls are long gone. With today’s computer-controlled appliances, if you don’t walk into the house with a game plan already in mind, you’re gonna look like Bubba the parts changing monkey instead of an ace technician who will inspire customer loyalty and referrals. This one thing will take your repair business to the top. Come with me now on a journey of Total Appliance Enlightenment: