Posted on www.servicematters.com
The following was posted on the www.servicematters.com website:
Dear Valued Service Provider
In cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, Whirlpool Corporation is voluntarily recalling about 41,000 Jenn-Air brand wall oven units in the United States and Canada. The rolling oven rack may disengage when fully extended, posing a potential burn hazard to consumers.
Service Pointer W10815055 is posted on ServiceMatters.com and contains service resolution information. The repair involves inspection of the extendable roller rack and, if needed, installation of a repair kit to rework the rack.
Install service kit W10811020 (United States), which will be sent to service providers at no charge directly from Whirlpool Corporation, when scheduling a service rework call. Note that double convection ovens will require two kits. Each service company will also be provided a Force Gauge, required for testing the rework (Part number W10813376).
The kit includes:
• 1 Right Front Bracket
• 1 Left Front Bracket
• 2 Rear Side Brackets
• 1 Blue Dot
• 1 Instruction sheet, and
• 1 Customer “Leave Behind”.
Please follow all of the instructions carefully.
For service-related and technical repair questions, please call the Whirlpool® Tech-Line™ Service, at 800-488-4791. If you are conducting an unrelated repair on a Jenn-Air® oven and suspect the unit may be affected by this recall, please call 877-929-2029.
Once the repair is complete, indicate Rework number R251BD in the authorization field on your work order, and submit for parts and labor payment. For questions regarding claims submission and payment, please call 888-678-8808.
If you are a servicing dealer, we are also asking for your help in locating sales information for consumers who purchased an affected wall oven. For your convenience, you may transmit your consumer information directly to Whirlpool Corporation at CXC_JennAir_Recall@JennAir.com, or by fax to 866-231-1478.
General Manager, Field Service