GE Connected Products

Ownership Experience is a priority at GE Appliances

GE Appliances is investing in sophisticated appliance service diagnostic tools to improve repair accuracy and first-time completion. The service diagnostic app – called NewFi Mobile and currently used by GEA’s in-house techs – is now available for GEA Authorized Servicer to diagnose root cause issues, quickly driving shorter overall service times for their consumers. The app also has access to service videos, repair tips and other resources.

[dropcap color=”white” background=”black” style=”rectangle” size=”big”]In[/dropcap] 2016, GE Appliances was sold to Haier, a global manufacturer of appliances that has a presence in more than 100 countries. Haier’s entrepreneurial mindset and business philosophy is about zero distance or letting those closest to the owners and customers make the decisions to run the business. Since 2018, GE Appliances has invested more than $600 million in new products and technical capabilities to grow the company – including in our digital and service capabilities.

With more than 400 connected appliance models and 30 million connectable units installed in homes across the U.S., GE Appliances (GEA) is leading the industry with a digitally connected ecosystem that makes life easier and better for the people who own our appliances. GEA’s newest investments in technology and innovation build on the company’s smart appliance footprint and industry-leading service and distribution infrastructure.

In 2018, GE Appliances announced a new House of Brands strategy with distinctive technology, appearances, and experiences to serve our unique owners better.

GE Brands

Since 2012, most GE appliances have embedded WiFi capability or a multipurpose port that allows consumers to connect their appliances to the internet. GEA consumers enjoy multiple time-saving and convenience features such as remotely preheating the oven, changing the air conditioner temperature settings and the ability to diagnose issues faster and ensure more accurate service if the need arises.

GE Appliances is investing in sophisticated appliance service diagnostic tools to improve repair accuracy and first-time completion. The service diagnostic app – called NewFi Mobile and currently used by GEA’s in-house techs – is now available for GEA Authorized Servicer to diagnose root cause issues, quickly driving shorter overall service times for their consumers. The app also has access to service videos, repair tips, and other resources.

This device is a game-changer in how a technician can communicate with the main boards to properly diagnosis the product and even update the control software. In 2018, GEA started offering the GE Appliance Authorized Network this game-changing diagnostic tool.

GE Connected Products

GE Appliances has made the following enhancements to support our service partners that perform Warranty Work for us.

  • 60% Reduction in rejected/held Warranty claims.
  • Hired 6 new Field Managers and Trainers.


 

  •  We now allow our service network to purchase warranty parts from 16 Parts Distributors.
  • We now pay claims for “Customer Education Calls” “Installation calls”
  • Started a new team to proactively reconcile a GEA Parts account.
  • Allow parts returns, for any parts, as we encourage our network to prescreen for parts needed.

Today, GE appliances are in 50 percent of all U.S. homes and our business is committed to growing and serving every family in the country. Our goal is to become the leading appliance company in the U.S.

 

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