Customer Complaint: Freezer light not working in KitchenAid, Maytag, or Whirlpool French Door Bottom Mount Refrigerator
Our members are reporting a high number of complaints regarding their customer’s KitchenAid, Maytag, or Whirlpool refrigerator freezer light not working. If you’re looking for advice on how to repair a freezer light not working on one of the below-listed models, the problem may require special attention to Technical Service Pointer # W11460554B released by Whirlpool in July 2020.
When troubleshooting the light module, you may notice that the freezer LED Module is surrounded by foam to the extent that the connector can’t be removed for testing. It is important that you DO NOT dig out the foam to access the connections, as this could cause further damage. Whirlpool has a splicer kit that will assist in fixing this problem.
Attention consumers: Do not attempt this repair on your own. This repair requires the splicing of wires and should be completed by a qualified technician. For assistance with this repair problem, find a United Appliance Servicers Association member in your area.
How-to Repair a KitchenAid, Maytag, or Whirlpool LED Model that is Foamed in Place
If you’ve received a service request for a freezer light not working and discover that the light module is covered by excess foam, it’s important to follow the guidance in Technical Service Pointer # W11460554B to assist you with the repair.
If the wires are covered by foam, it may be difficult or impossible to test for continuity at the connector. In this case, it will be necessary to test from the back of the module and not at the connector.
Follow these steps carefully to complete the repair:
#1: Verify that the LED Module matches the color of the liner.
You want to ensure that the service kit that you order for the freezer LED module matches the color of the liner. The following kits match with their respective liners:
W10695460 for Gray Liner
W10695459 for White Liner
Note: Both parts function exactly the same. Ensuring that the colors match is a cosmetic recommendation to ensure your customer is 100% satisfied with the repair.
#2: Carefully assess the extent of the foam covering.
BE CAUTIOUS: The wires may be packed tight. Please note that any kind of force may cause much more damage than intended.
If the connector is not visible, do not attempt to dig out the wires.
#3: Troubleshoot the LED Module as per Instruction Sheet W10695437.
The LED lights in this module are wired in series. This means that troubleshooting the LED lights in each compartment is necessary, since failure of one compartment will result in all of the compartments failing (similar to a string of Christmas lights).
See instruction sheet W10695437 for step-by-step guidance on how to troubleshoot the LED Module in Series.
Don’t have the Service Pointer or Instruction Sheet? Search the UASA Service Library.
- If the connector isn’t visible, don’t dig out the foam. The Service Kit comes with a splice kit. Use it!
- Don’t pull on the wires to try and gain better access. This may cause damage to the liner.
- If it’s necessary to cut the wires, be sure to cut close to the old LED module so you have as much wire as possible.