servicedesk call management

Call-Taking and Call Management in the Rossware Ecosystem

Host: Karie Sevigny, Rossware

Learn more about call-taking and call management using Rossware's ServiceDesk software. Karie Sevigny discusses:

  1. Call-Taking: User Input & Semi-Automated
  2. Call Management - Routing: User Input, Semi-Automated,  Full Automation
  3. Call Management - Status

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