asti 2022 recap

ASTI 2022 Recap

By Sarah Brown, UASA Executive Director

Seas the Moment…and reconnect was the theme of the 2022 Annual Service Training Institute (ASTI).  A concept we can all take to heart in today’s climate, regardless of our industry, role or responsibilities and after everything it took for us to get everyone to St. Pete Beach this year.

This year’s ASTI took place at the beautiful TradeWinds Island Grand Resort on St. Pete Beach in sunny Florida.

 At UASA, through ASTI and our training events, as well as through our relationships, we are committed to helping Members become more efficient with their time, more analytical with their processes, more knowledgeable in their business and with putting those into practice, becoming more profitable. By doing this, UASA continues to elevate the service industry.  The goal was to ensure that when ASTI attendees left at the end of the week they had every opportunity to seize (seas) the moment and reconnect with not only their  peers, those in the industry but also with themselves and the goals they have set, both professionally, and personally. It has been 2 years since the last full ASTI and it proved to be a successful one, people were ready to see their friends again and learn something new! 

The sunshine allowed all of the attendees to thaw out for a few days and learn from not only the instructors and facilitators but from each other too. Everyone’s experiences the last two years have been vastly different; to hear the ingenuity, various ideas, plans and changes people have made to their businesses to survive the pandemic was inspiring and motivating to most.   

UASA would first like to thank all of the attendees for making the investment and coming to ASTI; the Sponsors who make this awesome convention possible as well as all of the vendors who showed up and contributed to the success of this event. We couldn’t have done it without all of you!  There were many last minute changes and we heard from many who wanted to be at ASTI but were unable to due to travel restrictions, illness, etc.  We truly appreciate everyone and everything that contributed to the success of the 2022 ASTI.  

Over the years ASTI has grown into a full five-day event with the fun beginning Sunday morning and running through early afternoon on Thursday, with 140 training sessions including  both Service/Business Management and Technical training.  The management sessions’ goals are to help owners and managers learn how to manage and grow their business successfully. The huge variety of technical classes offer great insight into appliance repair and customer satisfaction. Attendees can choose to go to any session they desire and it is always interesting to watch attendees from the same company discuss which sessions they will be attending and regroup after to share what they learned. Their goal is to be efficient and get the most out of the whole convention, which allows them to receive the greatest value for their time and investment.  Thank you again Encompass Supply Chain Solutions and National Service Alliance for sponsoring the cruise.    

The keynote speaker this year was Bill Kinnard. Bill’s presentation was inspiring and entertaining with his message of Ten Things All Successful Companies Have In Common was a great kick-off for the convention. 

The tradeshow kicked off on Tuesday, with cocktails and hors d’oeuvres and continued on Wednesday with breakfast, more conversing and most importantly, networking. We had several vendors new to ASTI this year.  It never gets old watching vendors introduce and share their offerings with our membership.  This is where you really see the goal of attending an ASTI convention: everyone learning from each other and exchanging ideas and solutions to improve.

The annual banquet took place on Wednesday night where Sponsors and Partners were presented with awards of appreciation.  The winners of the Most Professional Servicer competition were awarded in 4 categories as well. We want to thank both PlusOne Solutions-Check My Badge and Miele for supporting this contest.  This year’s Lifetime Achievement Award recipient was posthumously awarded to David Brightman.  David  had a tremendous career in the appliance service industry most recently with over 26 years at BSH Home Appliances Corp., and almost 10 years at Thermador before that.  He was always a great supporter of the industry, the United Appliance Servicers Association and ASTI. 

We hope ASTI2023 will be even bigger and better and look forward to a less tumultuous 2022.  You can receive a discounted registration if you register now at

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United Appliance Servicers Association