2022 Lifetime Achievement Award Winner

David Brightman

David Brightman was a dedicated leader in the appliance service industry, leaving a lasting impact through his decades of hard work, innovation, and mentorship. From running his own service company to holding key leadership roles at major corporations like RCA, General Electric, and BSH, Dave played a pivotal role in shaping factory service operations while supporting independent servicers.

His commitment to excellence and integrity earned him the respect of colleagues across the industry. In recognition of his remarkable career and contributions, the United Appliance Servicers Association honored Dave posthumously with the 2022 Lifetime Achievement Award, celebrating his enduring legacy.

Achievements

congratulatory messages

Career achievements

David Brightman was instrumental in balancing corporate growth with support for independent servicers.
As BSH’s National Service Manager, he launched 22 factory service centers across the U.S.
He maintained strong ties with independents, growing BSH’s warranty network to 3,200 providers by 2020.
His leadership set new benchmarks in service excellence and operational efficiency.

David Brightman’s career in the appliance service industry was defined by his ability to innovate and lead.

David's Achievements & Experience

Beginning with his own service company, he quickly demonstrated a deep understanding of both technical operations and business management. His expertise led him to roles at major companies, including RCA and General Electric, where he honed his skills in service management and corporate strategy.

At Conair, Dave took charge of the Cuisinart Division, overseeing nationwide service operations and strengthening the brand’s reputation for customer support. His success there paved the way for his tenure at Thermador and later BSH, where he revolutionized the company’s approach to factory service. Tasked with establishing BSH’s own service division, he built a model that improved efficiency while maintaining vital relationships with independent servicers.

Beyond his corporate roles, Dave was known for his hands-on approach and mentorship. He was a problem solver who tackled challenges head-on, ensuring service teams had the resources and support needed to succeed. His leadership style was marked by honesty, practicality, and a commitment to fairness, earning him the respect of colleagues and industry professionals alike.

kind words from industry peers

congratulations, David

The industry lost a true champion when Dave retired. He had great passion, respect, and love for the independent service provider. Dave was an advocate for ISPs 24 hours a day, 365 days a year. He was tough and direct, but ISPs always knew where they stood with him and had tremendous respect for his leadership. Dave’s family and friends lost a caring and compassionate man when he passed away far too soon. While Dave and I did not often discuss our personal lives—it always seemed to be about business—I know that someone who cared so deeply for ISPs must have had even greater love and concern for his family and friends. Rest in peace, Dave Brightman. You are missed by all.

David was always there to share his wealth of knowledge with the field. In addition, he went above and beyond numerous times to assist anyone dealing with health issues. For example, David worked tirelessly to ensure that a technician battling cancer was given alternative options during treatment rather than having to leave the company.

I had the honor and pleasure of working under Dave Brightman for 10 years. He was not only my boss but also a dear friend. After Dave’s retirement, we stayed in touch, communicating every week for a year and a half before his untimely passing. He was loved and cherished by his extended BSH family and across the country. Dave had a wonderful zest for life and a sense of humor that was second to none. As passionate as Dave was about business, his motto was always “Family First.” We have lost a great leader and friend. My thoughts and prayers are with Dave’s family, always.

Websters Dictionary defines an Icon as: a person or thing widely admired especially for having great influence or significance in a particular sphere. The Appliance Service Industry lost a TRUE ICON and supporter of independents Nationwide last year. David was a consistent supporter of the United Appliance Servicers Association and its members. I first met David in 1991 in my shop as he trained my technicians. He taught me the 70:30 ratio rule that turned my business around. I continued to work with David as Executive Director of UASA for 10 years and as Director of Service at Yale Appliance until his retirement. I know David was my friend as Roberta shared he spoke of me often over the years. Rest in Eternal Peace my friend, you are missed.