10 Commandments for Managers by Mark Matteson I have been on this spinning, big blue orb for 55 years now. That is time enough to have learned a few things. I consider myself a pretty smart guy. However, I am...
GE Appliances is investing in sophisticated appliance service diagnostic tools to improve repair accuracy and first-time completion. The service diagnostic app – called NewFi Mobile and currently used by GEA’s in-house techs – is now available for GEA Authorized Servicer...
United Appliance Service Association is gearing up for the 2020 Appliance Service Training Institute (ASTI) which will take place in St. Petes Beach, Florida, January 19th-23rd, 2020 at the beautiful Tradewinds Island Grand Resort. ASTI offers Independent Servicers the opportunity to not only learn...
What’s in a name? As Shakespeare famously wrote, “A rose by any other name would smell as sweet.” The challenge is to get everyone to recognize and use the new name. Let’s face it, very, very few people are thinking...
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The United Servicers Association’s Most Professional Servicer Contest has continued to grow in popularity every year since its creation by former UASA Executive Director Paul MacDonald. The response has now increased to thousands and boasts a reach to appliance industry professionals,...
Did you know that Frigidaire will give an authorization for 2nd man, if needed, for stacked washer/d... You're trying to view Member Only content! Not a member? Get all the benefits of membership. Join today for only $16.95 /...
David Oliva, RD Appliance Service, Corp Small service company (SSC). An SSC is a company made up of less than 5 employees. The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up...
by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their...
by John Tschohl Companies may not be able to prevent all problems but they can learn to recover from them. A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if...
