What’s in a name? As Shakespeare famously wrote, “A rose by any other name would smell as sweet.” The challenge is to get everyone to recognize and use the new name. Let’s face it, very, very few people are thinking...
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The United Servicers Association’s Most Professional Servicer Contest has continued to grow in popularity every year since its creation by former USA Executive Director Paul MacDonald. The response has now increased to thousands and boasts a reach to appliance industry professionals,...
Did you know that Frigidaire will give an authorization for 2nd man, if needed, for stacked washer/d... You're trying to view Member Only content! Not a member? Get all the benefits of membership. Join today for only $16.95 /...
David Oliva, RD Appliance Service, Corp Small service company (SSC). An SSC is a company made up of less than 5 employees. The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up...
by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their...
by John Tschohl Companies may not be able to prevent all problems but they can learn to recover from them. A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if...
by John Tschohl Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like...
By: Toni Guinn, with contributions from Jerome D. Moss. We would like to take a moment and share with all of you some key factors you need to be aware of and the importance of implementing them into your everyday...
By: Ruth King Here are four easy things to generate additional revenue: Review your customer files. They are a gold mine. One of the first questions I always ask new clients is how many customers are in your database? How...
