I want to give a big shout out to Bill Osborn and Jesse Alcala of Vulkan Lokring. Vulkan Lokring invited members of the United Servicers Association for training at their factory in Winter Haven, Florida. If you have never heard...
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By David Smith The all-important first impression can make or break your customer service experience. In fact, without a good first impression you may not have a customer at all. An impressive professional website and social media, clean lettered trucks,...
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By: Annette Ortega The United Servicers Association (USA) premier event, ASTI (Annual Service Training Institute), is right around the corner.  The 2018 convention is being hosted in St. Pete Beach, Florida, at the Trade Winds Grand Island Resort from January...
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By: Stephen Robert Morse, The Hartford Sometimes the most overwhelming part of running a business has nothing to do with your actual work. Rather, it’s all the distractions that creep in throughout the day and hook your attention, making it...
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SmallBizClub.com With the increase of millennials in the workforce, businesses need to understand the differing values of this generation in order to be able to recruit and retain new employees. Currently, 40 percent of companies employ 50 or more millennials,...
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Scott M. Brown, MS, PE, www.MasterSamuraiTech.com The appliance repair industry is changing, and it’s changing fast. Over the past couple of decades, appliance technology has become much more complicated, and it’s only going to continue to do so; a fact...
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Forbes.com By: Henry DeVries , Contributor Growing your business is never easy. With apologies to Aristotle, Richard Franzi likes to say: “The whole effort of CEOs working together is more than the sum of those same CEOs working separately.” I recently...
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New Cloud-Based Field Service Management System is Part of Company’s Long-term Commitment to Invest in Digital Technology and Service Partners July 20, 2017 10:06 AM Eastern Daylight Time FORT LAUDERDALE, Fla.–(BUSINESS WIRE)–Cross Country Home Services (CCHS), a leader in home...
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By: Sarah Brown, United Servicers Association The 2017 Regional Service Training Institute (RSTI) will take place this coming September through November. Appliances are becoming more electronic and complicated every year and technology is changing at a rapid pace and is opening up a wide variety of opportunities. These are...
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The news underscores how much Amazon, which dominates e-commerce, has left seemingly invincible traditional retailers in the dust. By: Ángel González  Seattle Times business reporter   In what appears to be a major sign of surrender to the reigning champion of...
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