Service Management

Okay, I’ll admit it, I was wrong…

I thought a trade show/conference for the appliance repair industry would be a waste of my time. Having just returned from the ASTI National Convention …

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News about UASA

Dina Dwyer-Owens Named Honorary Chairwoman of UASA’s New Women’s Group, W.I.S.E.

The newly formed Women in Service Excellence’s committee announced Dina Dwyer-Owens as its honorary chair for 2012 at last months Appliance Service Technical Institute in …

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News about UASA

2012 ASTI Attendance Up 25%

United Servicers Association (UASA) held their 20th consecutive annual convention, the Appliance Service Training Institute (ASTI), February 15-18 at the El Tropicano Hotel in San …

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Service Management

5 Reasons to Attend the Appliance Repair Training Workshop

The 2012 ASTI Convention is right around the corner with Appliance Service Experts from all over the nation looking forward to the event San Antonio …

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Appliance Repair

If Appliance Manufacturers Only Knew

Tanner Andrews, Andy’s Applaince Repair It amazes me that Appliance Manufacturers and their leadership teams have failed to partner with their authorized service companies to …

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Service Management

To Service or Not To Service:

A Puzzling Question For The Self Servicing Appliance Dealer By UASA Member Don Harris There has been a lot of discussion lately on the UASA …

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Service Management

Controlling Your Parts Investment

You could be considered one of my best customers. You frequently place orders and often visit our stores to spend even more money buying parts. …

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Appliance RepairGood Deeds

Servicers Can Make a Difference

As service companies we interact with so many people on a daily basis that we really can make a difference. It was just published that …

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Service Management

Quality of Service Determines Warranty Labor Rates.

There is a new trend in the warranty arena when it comes to seeking a warranty labor rate increase from some manufacturers. The consumer now …

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Service Management

The Appliance Service Training Institute Provides Field Training for Technicians.

The current recession has affected all industry; no one will argue this point. Part of creating a turn-around strategy is recognizing how it has affected …

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