Quality of Service Determines Warranty Labor Rates.
There is a new trend in the warranty arena when it comes to seeking a warranty labor rate increase from some manufacturers. The consumer now …
The Appliance Service Training Institute Provides Field Training for Technicians.
The current recession has affected all industry; no one will argue this point. Part of creating a turn-around strategy is recognizing how it has affected …
Quality or Price, Which Governs Your Business?
In the 27 years that I owned my independent service company and during my 10 years with United Servicers Association I have had several opportunities …
Customers or Clients….
The term customer implies somebody who buys a part or service from you, where as the term client implies somebody with whom you have a …
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