GE Appliances is investing in sophisticated appliance service diagnostic tools to improve repair accuracy and first-time completion. The service diagnostic app – called NewFi Mobile and currently used by GEA’s in-house techs – is now available for GEA Authorized Servicer...

by: Lance Kimball The United Servicers Association annual convention the Appliance Service Training Institute, or ASTI for short, was a huge success. It was held on sunny St. Petersburg Beach, Florida at the Tradewinds Resort. The location was fantastic and...

By Samurai Appliance Repair Man, www.Appliantology.org Over the past couple of decades, appliance technology has become much more complicated, yet technician troubleshooting skills have eroded. This creates some uncertainty about the direction our industry is going. Are we going to...

By Samurai Appliance Repair Man, www.Appliantology.org Triacs are used extensively in modern appliance control boards to control AC loads. Professional appliance repair technicians need to understand how triacs work and to know when they are controlling the power supply to...

By Dean Landers, Landers Appliance, [email protected] Don’t look now but our industry is changing and at a very rapid pace. At the time of writing this article, the Korean electronics company Samsung just announced the purchase of Dacor (Investopedia guesses...

By Samurai Appliance Repair Man, www.Appliantology.org True confession time: I am the laziest tech you’ll ever meet. That’s why I LOVE computer-controlled appliances.   I can troubleshoot almost any problem from the main computer board with minimal disassembly. Using a Samsung...

By: Paul MacDonald Relationship opportunities come to us all the time with parents, children, friends, business associates. Typically, we focus on our employees and customers spending a significant amount of time nurturing these key relationships. What about our parts distributors?...

By Paul Mac Donald The 2016 Regional Training Institute and the Institute of Service Management (ISM) take to the road this August through November and delivering training at regional levels. These are very exciting times to be involved in the...

By Samurai Appliance Repair Man, www.Appliantology.org All appliance repair techs should understand the split-phase household electrical power supply that they deal with on a daily basis. It just takes a little high school math and science, which the Samurai explains...

By Samurai Appliance Repair Man, www.Appliantology.org All capacitors are open circuits and, conversely, all open circuits are capacitors. Most techs also know that capacitors store a charge. Some techs know that capacitors block direct current. Yet capacitors are still used...