Originally Published in Retail Observer. By Paul MacDonald PMD Group Every economist is struggling with that question, just as you and I are, too. The timing of the reopening and the strength of the expansion will depend on business and consumer behavior, government finances, and a global recovery. There are a lot of variables, but …
As the economy reopens, what will the recovery look like? Read More »
If you are wondering what an essential service repair is, here is a list from a major manufacturer to help you decide whether to schedule service or plan to do that repair at a later date. Recommendations for Servicer’s Confirm with the consumer prior to entering their home that there is not an increased risk …
GE Appliances is investing in sophisticated appliance service diagnostic tools to improve repair accuracy and first-time completion. The service diagnostic app – called NewFi Mobile and currently used by GEA’s in-house techs – is now available for GEA Authorized Servicer to diagnose root cause issues, quickly driving shorter overall service times for their consumers. The …
Ownership Experience is a priority at GE Appliances Read More »
by: Lance Kimball The United Servicers Association annual convention the Appliance Service Training Institute, or ASTI for short, was a huge success. It was held on sunny St. Petersburg Beach, Florida at the Tradewinds Resort. The location was fantastic and very relaxing. Attendees took advantage of the beautiful white sandy beach with walks along the …
By Samurai Appliance Repair Man, www.Appliantology.org Over the past couple of decades, appliance technology has become much more complicated, yet technician troubleshooting skills have eroded. This creates some uncertainty about the direction our industry is going. Are we going to be a profession, filled with well-paid, highly-skilled technicians at the top of their game, or …
The Future of Appliance Repair: a Profession or an “Idiocracy” Read More »
By Samurai Appliance Repair Man, www.Appliantology.org Triacs are used extensively in modern appliance control boards to control AC loads. Professional appliance repair technicians need to understand how triacs work and to know when they are controlling the power supply to the load they’re troubleshooting. In this article, I’ll show you how to identify a triac …
By Dean Landers, Landers Appliance, [email protected] Don’t look now but our industry is changing and at a very rapid pace. At the time of writing this article, the Korean electronics company Samsung just announced the purchase of Dacor (Investopedia guesses the purchase price was $150 million), which causes my mind to spin as I think …
By Samurai Appliance Repair Man, www.Appliantology.org True confession time: I am the laziest tech you’ll ever meet. That’s why I LOVE computer-controlled appliances. I can troubleshoot almost any problem from the main computer board with minimal disassembly. Using a Samsung electric dryer as an example, I show you how to use the schematic to troubleshoot …
Troubleshoot from the Computer Board and Avoid Unnecessary Appliance Disassembly Read More »
By: Paul MacDonald Relationship opportunities come to us all the time with parents, children, friends, business associates. Typically, we focus on our employees and customers spending a significant amount of time nurturing these key relationships. What about our parts distributors? Every service company is dependent on parts distributors. You need them as much as they …
By Paul Mac Donald The 2016 Regional Training Institute and the Institute of Service Management (ISM) take to the road this August through November and delivering training at regional levels. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a …
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