Posts filed under: Customer Service

By Dean Landers, Landers Appliance The evolution of appliance repair has been dramatic in my lifetime. When I broke into the industry in the mid 70’s there were four primary brands of washing machines on the market. Whirlpool had their...
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By Paul Mac Donald, USA Executive Director We’ve all been there: You need to find a restaurant in a part of town you haven’t explored before. Where do you start? Google, of course, which may lead you to Yelp or...
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It’s back, will you be the best of USA? Enter your business into the Most Professional Servicer Contest today! Based on professional impressions entries will be rated by a panel of 5 judges, and awarded points from 1-5 in the...
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USA’s Regional Service training Program teaches everything but attitude. By Paul Mac Donald, USA Executive Director On a recent Air Canada flight from Toronto to Vancouver, I had an interesting exchange with the In-Charge Flight Attendant, a young man named...
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By Daniel Beaule, Service 2000 Appliance “Fool me once, shame on you, fool me twice..”. The bottleneck is always at the top of the bottle. You the owner is the reason why you don’t have time. For this reason, you...
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By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years.  They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these...
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By Nancy Friedman, The Telephone Doctor, 2015 ASTI Keynote Speaker A short, but ongoing course. Are you really engaged? Do you and your staff really know how to engage and interact with the customers? Do they even know what it...
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By Paul Mac Donald, Executive Director, United Servicers Association Service efficiency can be defined in many terms. Increased efficiency can mean more calls. Increased calls can mean more revenue. More revenue with fixed costs of a service department means more...
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www.nationwideinbound.com Nationwide Inbound has been serving clients of all sizes since 1997. From day one our goal and driving force has been to assist businesses in providing their clients with the highest quality of customer support. Our experience provides us...
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