Perception Management
By David Oliva, RD Appliance Service, Corp.Article Originally Published in The Retail Observer In 1928, Edward Bernays, known as the father of public relations, wrote in his …
What is Considered an Essential Service?
If you are wondering what an essential service repair is, here is a list from a major manufacturer to help you decide whether to schedule …
APPLIANCE TECHNICIAN OR COMPUTER TECHNICIAN?
By Dean Landers, Landers Appliance The evolution of appliance repair has been dramatic in my lifetime. When I broke into the industry in the mid …
The Importance of Online Reviews
By Paul Mac Donald, UASA Executive Director We’ve all been there: You need to find a restaurant in a part of town you haven’t explored …
Most Prof Servicer Contest 2016
It’s back, will you be the best of UASA? Enter your business into the Most Professional Servicer Contest today! Based on professional impressions entries will …
Good Vibrations
UASA’s Regional Service training Program teaches everything but attitude. By Paul Mac Donald, UASA Executive Director On a recent Air Canada flight from Toronto to …
Five Tips to Improve Efficiency While Having More Quality Time
By Daniel Beaule, Service 2000 Appliance “Fool me once, shame on you, fool me twice..”. The bottleneck is always at the top of the bottle. …
3 Huge Customer Service Tips
By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their …
Are you Really Engaged?
By Nancy Friedman, The Telephone Doctor, 2015 ASTI Keynote Speaker A short, but ongoing course. Are you really engaged? Do you and your staff really …
Service Efficiency and First Call Completes, Part 1
By Paul Mac Donald, Executive Director, United Servicers Association Service efficiency can be defined in many terms. Increased efficiency can mean more calls. Increased calls …
KNOW MORE. MAKE MORE.
THE NEW SERVICE LIBRARY
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