Appliance Repair

What is Considered an Essential Service?

If you are wondering what an essential service repair is, here is a list from a major manufacturer to help you decide whether to schedule …

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Customer Service

APPLIANCE TECHNICIAN OR COMPUTER TECHNICIAN?

By Dean Landers, Landers Appliance The evolution of appliance repair has been dramatic in my lifetime. When I broke into the industry in the mid …

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Customer Service

The Importance of Online Reviews

By Paul Mac Donald, UASA Executive Director We’ve all been there: You need to find a restaurant in a part of town you haven’t explored …

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Appliance Repair

Most Prof Servicer Contest 2016

It’s back, will you be the best of UASA? Enter your business into the Most Professional Servicer Contest today! Based on professional impressions entries will …

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Customer Service

Good Vibrations

UASA’s Regional Service training Program teaches everything but attitude. By Paul Mac Donald, UASA Executive Director On a recent Air Canada flight from Toronto to …

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Customer Service

Five Tips to Improve Efficiency While Having More Quality Time

By Daniel Beaule, Service 2000 Appliance “Fool me once, shame on you, fool me twice..”. The bottleneck is always at the top of the bottle. …

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Customer Service

3 Huge Customer Service Tips

By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years.  They feel that if you aren’t going to at least meet their …

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Customer Service

Are you Really Engaged?

By Nancy Friedman, The Telephone Doctor, 2015 ASTI Keynote Speaker A short, but ongoing course. Are you really engaged? Do you and your staff really …

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Appliance Repair

Service Efficiency and First Call Completes, Part 1

By Paul Mac Donald, Executive Director, United Servicers Association Service efficiency can be defined in many terms. Increased efficiency can mean more calls. Increased calls …

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Customer Service

6 Customer Service Tips from Nationwide Inbound

www.nationwideinbound.com Nationwide Inbound has been serving clients of all sizes since 1997. From day one our goal and driving force has been to assist businesses …

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