how to respond to negative reviews
Customer Service

Navigating the Storm: How to Respond to Negative Online Reviews 

Written By: Fred Holbrook, UASA Treasurer In the age of digital connectivity, online reviews wield significant influence over consumer decisions. For businesses in the in-home …

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repair vs. replacement
Appliance RepairCustomer Service

Tipping the Scales: The Cost of Repair Vs. Replacement

Written By: Darin Williams, Reliable Appliance In the fast-paced world we live in today, home appliances play a significant role in simplifying our daily tasks. …

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Customer Service

Perception Management

By David Oliva, RD Appliance Service, Corp.Article Originally Published in The Retail Observer In 1928, Edward Bernays, known as the father of public relations, wrote in his …

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Appliance RepairCustomer ServiceGood Deeds

What is Considered an Essential Service?

If you are wondering what an essential service repair is, here is a list from a major manufacturer to help you decide whether to schedule …

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CSR TrainingCustomer Servicecustomer service skills


By Dean Landers, Landers Appliance The evolution of appliance repair has been dramatic in my lifetime. When I broke into the industry in the mid …

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Customer ServiceService Management

The Importance of Online Reviews

By Paul Mac Donald, UASA Executive Director We’ve all been there: You need to find a restaurant in a part of town you haven’t explored …

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Appliance RepairCustomer Servicecustomer service

Most Prof Servicer Contest 2016

It’s back, will you be the best of UASA? Enter your business into the Most Professional Servicer Contest today! Based on professional impressions entries will …

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Air Canada flightCustomer Servicecustomer service

Good Vibrations

UASA’s Regional Service training Program teaches everything but attitude. By Paul Mac Donald, UASA Executive Director On a recent Air Canada flight from Toronto to …

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Applaince AssociationApplaince partsappliance repair

Five Tips to Improve Efficiency While Having More Quality Time

By Daniel Beaule, Service 2000 Appliance “Fool me once, shame on you, fool me twice..”. The bottleneck is always at the top of the bottle. …

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Customer Servicecustomer service skills

3 Huge Customer Service Tips

By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years.  They feel that if you aren’t going to at least meet their …

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