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by: Lance Kimball The United Servicers Association annual convention the Appliance Service Training Institute, or ASTI for short, was a huge success. It was held on sunny St. Petersburg Beach, Florida at the Tradewinds Resort. The location was fantastic and...

By Dave Smith, Dave Smith Appliance Services The United Servicers Association holds their Most Professional Servicer Contest annually with winners chosen and awarded at the ASTI convention. The next Annual Service Training Institute (ASTI) will be held February 8 through...

By Paul Mac Donald The 2016 Regional Training Institute and the Institute of Service Management (ISM) take to the road this August through November and delivering training at regional levels. These are very exciting times to be involved in the...

By Dean Landers, Landers Appliance, [email protected] Training, training, training! Have you ever heard of someone getting too much training?  In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new...

Reprinted from April 2016, Volume 3, Issue 2 Edition During this year’s ASTI convention at the Deauville Beach Resort in Miami Florida, Dacor was presented the United Servicers Partnership Award for the fourth consecutive year in recognition of their ongoing...

Congratulations to  2016 MPS Contest Winners… Each year the United Servicers Association holds a contest for the most professional appearance and presentation of their company in several business size categories. Judged by a panel of industry leaders and consumers, the...

By Dean Landers, Landers Appliance Have you ever had your mind blown? Think of a time when you were so totally blown away with the info you were receiving and how it could positively and dramatically impact your business and/or...

By Dave Smith, Dave Smith Appliance Services Calling on all professional servicers… The deadline for entering the contest is January 15, 2016, it is only a short time away. With the holidays upon us it will be here before you...

By Dave Smith, Dave Smith Appliance Services First impressions are just that and we only get one with our customers on each service call. What first impression does your service experience deliver? Technicians presenting themselves in clean, professional uniforms driving...