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Errin Moore, co-owner of Able and Ready Appliance Repair in Wichita, KS, was featured in The Lily, an online publication published by the Washington Post. The article interviews women from several different essential jobs that are often overlooked, including the appliance repair industry. “We’ve been busier than ever, but it’s also nerve-racking,” she said. “One home …

UASA Member Featured in The Lily Article About Female Essential Workers Read More »

Able and Ready Appliance Repair started in 2018, as a one-man operation. Larry Moore opened Able and Ready in January of 2018 on his own. Six months later he recruited his wife Errin, she had to quit her teaching job, to join him in the office. At the two-year mark, they brought on a second …

Member Spotlight: Able & Ready Appliance Repair Read More »

David Oliva, RD Appliance Service, Corp Small service company (SSC).  An SSC is a company made up of less than 5 employees.  The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up approximately 80% of appliance repair companies in the United States.  Businesses in this category often …

Running a Small Service Company Read More »

by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their numbers and improve their FCC percentage. AND this is a great thing to focus on, …

FIRST CALL COMPLETE AND THE PARTS QUAGMIRE! Read More »

by John Tschohl Companies may not be able to prevent all problems but they can learn to recover from them. A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if things had gone smoothly in the first place. Opportunities for service recovery are numerous. If …

It May Not Be Your Fault but, it is Your Problem Read More »

by John Tschohl Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like confrontation. Managers need to be careful when dishing out negative feedback, and need to make …

Taking The Sting Out Of Criticism Read More »

By: Toni Guinn, with contributions from Jerome D. Moss. We would like to take a moment and share with all of you some key factors you need to be aware of and the importance of implementing them into your everyday procedures in order to protect your employees, yourself and your company.   First and foremost, …

If OSHA Comes Knocking, Are You Ready to Answer? Read More »

By: Ruth King Here are four easy things to generate additional revenue: Review your customer files. They are a gold mine. One of the first questions I always ask new clients is how many customers are in your database?  How many customers are active customers (you’ve done business with them in the past 18 months)?  …

Four Simple Ways to Generate Revenue Read More »

by: Daniel Beaule A month ago, a record number of attendees gathered at the 2018 Appliance Service Training Institute in St. Pete’s Beach, FL. Steered by the United Servicers Association board members and our own Executive Director Ms. Sarah Brown, the event delivered on the growing demand from the members for advanced business and technical …

Are You In Control Of Your Life? Read More »