David Oliva, RD Appliance Service, Corp Small service company (SSC).  An SSC is a company made up of less than 5 employees.  The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up...

by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their...

by John Tschohl Companies may not be able to prevent all problems but they can learn to recover from them. A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if...

by John Tschohl Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like...

By: Toni Guinn, with contributions from Jerome D. Moss. We would like to take a moment and share with all of you some key factors you need to be aware of and the importance of implementing them into your everyday...

By: Ruth King Here are four easy things to generate additional revenue: Review your customer files. They are a gold mine. One of the first questions I always ask new clients is how many customers are in your database?  How...

by: Daniel Beaule A month ago, a record number of attendees gathered at the 2018 Appliance Service Training Institute in St. Pete’s Beach, FL. Steered by the United Servicers Association board members and our own Executive Director Ms. Sarah Brown,...

ORLANDO, FL. – (January 15, 2018) – PlusOne Solutions is a leading industry provider of compliance solutions including background screening, drug testing, and insurance and license tracking and management for the service industries. Today the company announced it has achieved...

The upcoming 2018 Appliance Service Training Institute (ASTI) will take place in St. Petes Beach, Florida, January 22nd – 25th, 2018 at the beautiful Tradewinds Island Grand Resort.  ASTI offers Independent Servicers the opportunity to not only learn the latest techniques to repair the ever-evolving high-tech appliances...

I want to give a big shout out to Bill Osborn and Jesse Alcala of Vulkan Lokring. Vulkan Lokring invited members of the United Servicers Association for training at their factory in Winter Haven, Florida. If you have never heard...