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UASA Member Featured in The Lily Article About Female Essential Workers

female essential workers

Errin Moore, co-owner of Able and Ready Appliance Repair in Wichita, KS, was featured in The Lily, an online publication published by the Washington Post. The article interviews women from several different essential jobs that are often overlooked, including the appliance repair industry. “We’ve been busier than ever, but it’s also nerve-racking,” she said. “One home …

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What is Considered an Essential Service?

If you are wondering what an essential service repair is, here is a list from a major manufacturer to help you decide whether to schedule service or plan to do that repair at a later date. Recommendations for Servicer’s  Confirm with the consumer prior to entering their home that there is not an increased risk …

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FIRST CALL COMPLETE AND THE PARTS QUAGMIRE!

first call complete

by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their numbers and improve their FCC percentage. AND this is a great thing to focus on, …

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