If you are wondering what an essential service repair is, here is a list from a major manufacturer to help you decide whether to schedule service or plan to do that repair at a later date. Recommendations for Servicer’s Confirm with the consumer prior to entering their home that there is not an increased risk …
David Oliva, RD Appliance Service, Corp Small service company (SSC). An SSC is a company made up of less than 5 employees. The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up approximately 80% of appliance repair companies in the United States. Businesses in this category often …
by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their numbers and improve their FCC percentage. AND this is a great thing to focus on, …
by John Tschohl Companies may not be able to prevent all problems but they can learn to recover from them. A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if things had gone smoothly in the first place. Opportunities for service recovery are numerous. If …
It May Not Be Your Fault but, it is Your Problem Read More »
by John Tschohl Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like confrontation. Managers need to be careful when dishing out negative feedback, and need to make …
By: Toni Guinn, with contributions from Jerome D. Moss. We would like to take a moment and share with all of you some key factors you need to be aware of and the importance of implementing them into your everyday procedures in order to protect your employees, yourself and your company. First and foremost, …
If OSHA Comes Knocking, Are You Ready to Answer? Read More »
By: Ruth King Here are four easy things to generate additional revenue: Review your customer files. They are a gold mine. One of the first questions I always ask new clients is how many customers are in your database? How many customers are active customers (you’ve done business with them in the past 18 months)? …
by: Daniel Beaule A month ago, a record number of attendees gathered at the 2018 Appliance Service Training Institute in St. Pete’s Beach, FL. Steered by the United Servicers Association board members and our own Executive Director Ms. Sarah Brown, the event delivered on the growing demand from the members for advanced business and technical …
ORLANDO, FL. – (January 15, 2018) – PlusOne Solutions is a leading industry provider of compliance solutions including background screening, drug testing, and insurance and license tracking and management for the service industries. Today the company announced it has achieved the latest and more stringent Level 1 Compliance with the Payment Card Industry (PCI) Data …
PlusOne Solutions Achieves Level 1 PCI-DSS Compliance Read More »
The upcoming 2018 Appliance Service Training Institute (ASTI) will take place in St. Petes Beach, Florida, January 22nd – 25th, 2018 at the beautiful Tradewinds Island Grand Resort. ASTI offers Independent Servicers the opportunity to not only learn the latest techniques to repair the ever-evolving high-tech appliances but also to attend business classes to help grow your business and become more profitable. Attending the ASTI affords the …
Appliance Service Training Institute (ASTI) 2018 Read More »
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