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BSH Recognizes Service Excellence

Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual …

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Safe Driving, There’s an APP for That

By Catie Bloom, AAA Appliance Service Center, Parkridge, IL I thought this might be helpful to members:  These are apps that you can load onto …

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New Board Members Appointed

At the United Servicers 22nd Annual Service Training Institute (ASTI) held in San Diego CA last month outgoing President Lance Kimball thanked his team and …

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Samsung Amazing Race

At the 2014 ASTI held this month in San Diego attendees had the opportunity to compete for the fastest time to replace the door boot …

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Sub-Zero Group, Inc. and Gorenje Group Announce North American Business Alliance

Sub-Zero Group Inc. to become the exclusive importer and master distributor for ASKO Cleaning Appliances in North America Madison, WI, February 3, 2014 – Sub-Zero …

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Two UASA members complete the SBA Emerging Leaders Program

UASA members, Jeff Dar in Tulsa, Oklahoma and Bob Wennerstrom in Bayfield, Colorado have successfully completed the program.  Both learned new business and leadership skills …

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New UASA Logo Revealed

The new United Servicers Association brand mark uses two main elements.  1. The logo is a strong swirling collaborative/community icon. The repeating circular shapes come …

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Other PostsService Management

Improvements to MyPartsHelp.com On-line Parts Program

Service Company Solutions announces some major improvements to their MyPartsHelp.com (MPH).  Recently, Service Company Solutions (SCS) added several enhancements to the MPH Premium subscription. Subscribers …

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Avoid the Rut

By Paul Mac Donald, UASA Executive Director Customer service is all about solving someone else’s problems. It’s the start of a relationship that can last …

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Doing Warranty for the Right Reasons

By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are …

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