Service Management

Reopen Appliance REpair Economy

As the economy reopens, what will the recovery look like?

Originally Published in Retail Observer. By Paul MacDonald PMD Group Every economist is struggling with that question, just as you and I are, too. The timing of the reopening and the strength of the expansion will depend on business and consumer behavior, government finances, and a global recovery. There are a lot of variables, but …

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What is Considered an Essential Service?

If you are wondering what an essential service repair is, here is a list from a major manufacturer to help you decide whether to schedule service or plan to do that repair at a later date. Recommendations for Servicer’s  Confirm with the consumer prior to entering their home that there is not an increased risk …

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GE Connected Products

Ownership Experience is a priority at GE Appliances

GE Appliances is investing in sophisticated appliance service diagnostic tools to improve repair accuracy and first-time completion. The service diagnostic app – called NewFi Mobile and currently used by GEA’s in-house techs – is now available for GEA Authorized Servicer to diagnose root cause issues, quickly driving shorter overall service times for their consumers. The …

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2016 Regional Service Training Institute (RSTI) and Institute of Service Management (ISM)

By Paul Mac Donald The 2016 Regional Training Institute and the Institute of Service Management (ISM) take to the road this August through November and delivering training at regional levels. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a …

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To Train or Not to Train? Here’s the Answer!

By Dean Landers, Landers Appliance, [email protected] Training, training, training! Have you ever heard of someone getting too much training?  In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new and unique product offerings, product design changes, sophisticated integrated circuitries, complicated flow charts, fault codes …

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Gas Oven Hot Surface Ignition Systems – Technology and Troubleshooting

By Samurai Appliance Repair Man, www.Appliantology.org Most modern gas ovens use a carborundum ignitor to both control the gas valve and ignite the gas. Even though these are simple systems, I’ve found that many appliance techs do not have a detailed understanding of how these systems work and, as a result, there’s a lot “tech …

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Why We Attend the Annual Service Training Institute

By Samurai Appliance Repair Man, www.Appliantology.org Time management is a common problem for people in service businesses like ours. Everything tends to be emergency driven and we feel pressure from the demands of customers and the other aspects of running a business. The result of constant fire-fighting is burnout. That’s why we must MAKE the …

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