Posts filed under: Service Management

By Dean Landers, Landers Appliance, [email protected]andersAppliance.com Don’t look now but our industry is changing and at a very rapid pace. At the time of writing this article, the Korean electronics company Samsung just announced the purchase of Dacor (Investopedia guesses...
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By Paul Mac Donald The 2016 Regional Training Institute and the Institute of Service Management (ISM) take to the road this August through November and delivering training at regional levels. These are very exciting times to be involved in the...
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By Dean Landers, Landers Appliance, [email protected] Training, training, training! Have you ever heard of someone getting too much training?  In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new...
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By Dean Landers, Landers Appliance  Hey “old timers”, think about it. You know a LOT MORE today than you ever did in the past!Hey “youngins”, think about it. You know a LOT MORE than you think you do! I’ve operated...
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By Samurai Appliance Repair Man, www.Appliantology.org Most modern gas ovens use a carborundum ignitor to both control the gas valve and ignite the gas. Even though these are simple systems, I’ve found that many appliance techs do not have a...
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By Samurai Appliance Repair Man, www.Appliantology.org Time management is a common problem for people in service businesses like ours. Everything tends to be emergency driven and we feel pressure from the demands of customers and the other aspects of running...
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By Fleetmatics, www.fleetmatics.com While there may seem to be hundreds of choices when deciding which GPS tracking software to install on your fleet, the fact is that very few offer the right combination of the features you need to achieve...
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By Dave Smith, Dave Smith Appliance Services Calling on all professional servicers… The deadline for entering the contest is January 15, 2016, it is only a short time away. With the holidays upon us it will be here before you...
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By Dean Landers, Landers Appliance, [email protected] Thanks to USA member Tom Kissane, Tiger Mechanical Services, for alerting us to SERVIZ.  As stated by Tom:  “My marketing company SERVICERS WEB (http://servicersweb.com/) caught this. My PPC was averaging $9 per click and this...
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By Joanna Holt, St. Louis Better Business Bureau “The more things I said yes to, the more I had on my plate. I was busy, very busy in fact, but it was not the right kind of busy. I was...
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