You could be considered one of my best customers. You frequently place orders and often visit our stores to spend even more money buying parts. …

There is a new trend in the warranty arena when it comes to seeking a warranty labor rate increase from some manufacturers. The consumer now …

The current recession has affected all industry; no one will argue this point. Part of creating a turn-around strategy is recognizing how it has affected …

In the 27 years that I owned my independent service company and during my 10 years with United Servicers Association I have had several opportunities …

The term customer implies somebody who buys a part or service from you, where as the term client implies somebody with whom you have a …