Appliance Repair

Why We Attend the Annual Service Training Institute

By Samurai Appliance Repair Man, www.Appliantology.org Time management is a common problem for people in service businesses like ours. Everything tends to be emergency driven …

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Service Management

Choosing the Right GPS Solution

By Fleetmatics, www.fleetmatics.com While there may seem to be hundreds of choices when deciding which GPS tracking software to install on your fleet, the fact …

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News about UASA

Deadline is Soon Approaching for the Most Professional Servicer Contest!

By Dave Smith, Dave Smith Appliance Services Calling on all professional servicers… The deadline for entering the contest is January 15, 2016, it is only …

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Service Management

WARNING! Pay Per Click (PPC) Attack!

By Dean Landers, Landers Appliance, [email protected] Thanks to UASA member Tom Kissane, Tiger Mechanical Services, for alerting us to SERVIZ.  As stated by Tom:  “My …

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Service Management

How to Say “NO” Without Losing Your Customer’s Trust

By Joanna Holt, St. Louis Better Business Bureau “The more things I said yes to, the more I had on my plate. I was busy, …

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News about UASA

The UASA Most Professional Servicer Contest… What can it do for you?

By Dave Smith, Dave Smith Appliance Services First impressions are just that and we only get one with our customers on each service call. What …

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Service Management

The Importance of Liability Insurance and Staying Alert!

Dean Landers, Landers Appliance “We need insurance, but we also need body cams!” Here are three situations reported by Rick Eisenman, owner of R&B Appliance, …

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Appliance Repair

How to Find and Train Technicians

By Paul Mac Donald, UASA Executive Director It’s a critical question in most industries today: how do you find skilled and well-trained employees? The unemployment …

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Appliance Repair

UASA Regional Service Training Institute (RSTI) WOWS Attendees

Below is an excerpt from an attendee review at the recent RSTI in Chicago, IL Attendee: Jim Carlisle, JC Appliance, Arlington Heights, IL I’m at …

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Service Management

STOP! Leaving Money on the Table

By Daniel Beaule, Service 2000 Wouldn’t it be nice to have a few hundred to thousands of dollars just by making small changes in your …

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