Posts filed under: Service Management

By Paul Mac Donald, USA Executive Director At the United Servicers Association, we’re excited to tell you about the service training programs we have assembled for our 2015 fall training: the Regional Service Training Institute (RSTI) and the Institute of...
Continue Reading →
By Paul Mac Donald, USA Executive Director We’ve all been there: You need to find a restaurant in a part of town you haven’t explored before. Where do you start? Google, of course, which may lead you to Yelp or...
Continue Reading →
By Daniel Beaulé, Service 2000 Électroménager Are you fed up being unable to find proper staff? To see them leaving you right after you invested time and effort training them? Feeling like you always repeat yourself, or dealing with pay...
Continue Reading →
It’s back, will you be the best of USA? Enter your business into the Most Professional Servicer Contest today! Based on professional impressions entries will be rated by a panel of 5 judges, and awarded points from 1-5 in the...
Continue Reading →
USA’s Regional Service training Program teaches everything but attitude. By Paul Mac Donald, USA Executive Director On a recent Air Canada flight from Toronto to Vancouver, I had an interesting exchange with the In-Charge Flight Attendant, a young man named...
Continue Reading →
by John Tschohl, www.customer-service.com “Before you are a leader, success is all about growing yourself. When you become a leader, it’s all about growing others.” – Jack Welch Everyone who has a job has a boss/manager, but does everyonehave a...
Continue Reading →
By George Nicholson, Co-Founder of Vet2Tech Let Vet2Tech help you recruit qualified veteran candidates for service technician positions with your company. Vet2Tech recruits veteran candidates who have, at minimum, the following credentials: A Military Occupational Specialty (MOS) or civilian work...
Continue Reading →
2015 Regional Service Training Institute (RSTI) The 2015 Regional Training Program is currently being finalized. There will be 22 Regional Service Institutes (RSTI’s), two day events with technical and business training.  New this year, we are adding four Institutes of...
Continue Reading →
By Mark Maupin, Right Now Marketing, www.RightNowMarketing.org It sounds like the million dollar question, and I guess you could say that, in a very real sense, it is.  Getting on the first page of Google is the holy grail of not...
Continue Reading →
By Drew Sheahan, Virtual Fleet Supervisor Whether it is a refrigerator, oven, dishwasher, laundry machine or some other appliance-the utilization of this item has gone from a luxury to a necessity. These appliances keep the household running smoothly, so when...
Continue Reading →