The Least Serviced/Most Reliable Appliance Brands
By Steve Sheinkopf Yale Appliance & Lighting One of the benefits of having a huge service department is data collection. We will be in approximately …
Regional Service Training Meetings – Don’t miss out!
With summer behind us we’re getting ready to bring to your area some top notch technical and business management training for the very low cost …
Extreme Customer Service – an Olympic Sport
By Paul Mac Donald While there are many extreme sports that are showcased in the Olympics, Customer Service is not one of them. Customer service …
Customers Highly Value Expertise, Professionalism, and Promptness
Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, …
Parts Distributors are Essential to Your Business’s Good Health
Relationship opportunities come to us all the time with parents, children, friends, business associates and even the casual stranger we meet and connect with. Every …
Coworkers Are Customers Too
Provide Them With the Best Service Possible By John Tschohl, www.customer-service.com When we talk about customer service, we usually think about how we deal with the …
Next Peer Group Starting
PEER GROUPS We’ve made it a big part of our UASA mission to connect and form ‘Peer Groups’ – small communities of servicers from non-competing …
Warranty Company Asks Servicer to Cut Rates
By Independent Service Provider David Riddle On May 14, 2012 I received this letter in the mail. We haven’t done much work for this Third …
Deciding to Lease or Buy
Leasing vs. buying By Alberta Motor Association Leasing is based on the concept that you pay for the vehicle’s depreciation during the time you …
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THE NEW SERVICE LIBRARY
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