Business Training

Successfully Dealing with Angry Customers and Turning Them into Your Biggest Fans

Dealing with Angry Customers

Host: Corrine Caruso, Solar Appliance Refrigeration & Appliance Repair & UASA President.Dean Landers, Landers Appliance, UASA Past President Corrine Caruso and Dean Landers discuss how to deal with angry customers during the BrandSource Summit. This Webinar Replay is available to Members Only. Join today and receive full access to our virtual training library. Join Now …

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300X Your Call Profits by Adding Stainless Scratch Removal Service

restore stainless steel training

Host: Barry Feinman, Barry’s Restore it All Stainless Steel Scratch Removal is presented by Barry Feinman with Barry’s Restore It All. Stainless steel scratch removal is hugely PROFITABLE, easy to do, and the opportunities are nearly endless. Think about all of the stainless steel you see every day in homes and commercial businesses. Why leave …

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Understanding the Printed Blue Book

printed blue book webinar

Hosts:Dean Landers, President, Landers ApplianceJack Miller, Managing Partner, Service Company Solutions Dean Landers and Jack Miller discuss The Major Appliance Service National Price Guide, AKA The Original Blue Book. This book is a pricing guide to help appliance service companies determine a legitimate price for a repair. These “Job Rates” often called “Flat Rates” take many factors …

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Flat Rate Labor Pricing

flat rate pricing

Hosts:Dean Landers, President, Landers ApplianceJack Miller, Managing Partner, Service Company Solutions Dean Landers and Jack Miller discuss the importance of flat rate pricing in this webinar replay. Charging Professional Prices for Professional Service “Job Rates” often called “Flat Rates” take many factors into consideration to determine the cost of the job. The primary elements are parts, …

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Wearing the HR Hat In The Service Industry

service industry hr

Host: Sarah Laboranti, Dynamic Corporate Solutions, Inc. In this webinar replay, you will learn Best Practices, HR Fundamentals, and Essential Training Tropics. If you handle the HR day-to-day for your service company, you will not want to miss out on this webinar. This Webinar Replay is available to Members Only. Join today and receive full …

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SALA Healthcare Program

sala healthcare

Host: UASA During this webinar replay, you’ll learn more about the details of this exciting program. The program offers multiple components that offer preventative care coverage, prescription drug coverage, telemedicine, and cost-sharing for larger, unforeseen medical expenses. The program is flexible and allows members the ability to customize their healthcare while providing a comprehensive solution. …

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Managing Technician Truck Stock, Parts Inventory, and Knowledge to Increase First Call Completes

truck stock management

Host: Jim Rushton, Mize This webinar provides a live demo of EZ StockTM.  This is a powerful new mobile and desktop app that enables techs to get a better handle on parts kept in service vehicles or in the shop The demo shows all the different features and functionality available including: Scanning in parts inventory …

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What You Didn’t Realize You Didn’t Know: Part 3 – OSHA

appliance repair company osha rules

Hosts: Steve Zimmerschied,  Owner, Service Moments, LLC Josh Wilson, Attorney, Manier & Herod Shannon Dennis, Senior Safety Specialist & Training Development Manager, Bermac Safety Alan Aberg, Principal at CIS&R, Continual Improvement Safety & Recycling About the Webinar: In Part 3 of this Virtual Happy Hour replay, industry experts discuss OSHA, what you didn’t realize you …

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United Appliance Servicers Association