servicedesk call management
Business TrainingRosswareWebinar

Call-Taking and Call Management in the Rossware Ecosystem

Host: Karie Sevigny, Rossware Learn more about call-taking and call management using Rossware’s ServiceDesk software. Karie Sevigny discusses: Call-Taking: User Input & Semi-Automated Call Management …

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servicedesk
Business TrainingWebinar

ServiceDesk Q&A

Host: Glade Ross, President & CEO, Rossware Computing, Inc. Learn more about Rossware’s appliance repair software, ServiceDesk, in this Q&A style webinar replay. Glade Ross, …

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careerplug hiring software
Business Training

CareerPlug Orientation for UASA Members

Host: Chris Igou, Vice President, CareerPlug Learn more about the partnership between UASA and CareerPlug! Finding and hiring the right staff to maintain and grow …

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Dealing with Angry Customers
Business TrainingWebinar

Successfully Dealing with Angry Customers and Turning Them into Your Biggest Fans

Host: Corrine Caruso, Solar Appliance Refrigeration & Appliance Repair & UASA President.Dean Landers, Landers Appliance, UASA Past President Corrine Caruso and Dean Landers discuss how …

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restore stainless steel training
Business TrainingWebinar

300X Your Call Profits by Adding Stainless Scratch Removal Service

Host: Barry Feinman, Barry’s Restore it All Stainless Steel Scratch Removal is presented by Barry Feinman with Barry’s Restore It All. Stainless steel scratch removal …

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the original blue book
Business Training

The Online Blue Book

Host: Jack Miller, Service Company Solutions Interested in learning how to use the Blue Book Job Rate Guide?  Watch this webinar replay to learn how …

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printed blue book webinar
Business Training

Understanding the Printed Blue Book

Hosts: Dean Landers, President, Landers Appliance Jack Miller, Managing Partner, Service Company Solutions Dean Landers and Jack Miller discuss The Major Appliance Service National Price Guide, AKA …

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flat rate pricing
Business Training

Flat Rate Labor Pricing

Hosts: Dean Landers, President, Landers Appliance Jack Miller, Managing Partner, Service Company Solutions Dean Landers and Jack Miller discuss the importance of flat rate pricing in …

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cost of doing business webinar
Business TrainingWebinar

The Cost of Doing Business

Hosts:Fred Holbrook, Sloan Appliance ServicePaul MacDonald, PMD Group Do you know what it really costs to knock on that customer’s door? Watch this webinar replay …

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service industry hr
Business TrainingWebinar

Wearing the HR Hat In The Service Industry

Host: Sarah Laboranti, Dynamic Corporate Solutions, Inc. In this webinar replay, you will learn Best Practices, HR Fundamentals, and Essential Training Tropics. If you handle …

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