ServiceDesk Q&A: Ask the Guru Himself
Host: Glade Ross, Rossware – ServiceDesk Have questions about how to use ServiceDesk? Watch this webinar replay for answers. Glade Ross, creator of ServiceDesk, answers …
Call-Taking and Call Management in the Rossware Ecosystem
Host: Karie Sevigny, Rossware Learn more about call-taking and call management using Rossware’s ServiceDesk software. Karie Sevigny discusses: Call-Taking: User Input & Semi-Automated Call Management …
ServiceDesk Q&A
Host: Glade Ross, President & CEO, Rossware Computing, Inc. Learn more about Rossware’s appliance repair software, ServiceDesk, in this Q&A style webinar replay. Glade Ross, …
CareerPlug Orientation for UASA Members
Host: Chris Igou, Vice President, CareerPlug Learn more about the partnership between UASA and CareerPlug! Finding and hiring the right staff to maintain and grow …
Successfully Dealing with Angry Customers and Turning Them into Your Biggest Fans
Host: Corrine Caruso, Solar Appliance Refrigeration & Appliance Repair & UASA President.Dean Landers, Landers Appliance, UASA Past President Corrine Caruso and Dean Landers discuss how …
300X Your Call Profits by Adding Stainless Scratch Removal Service
Host: Barry Feinman, Barry’s Restore it All Stainless Steel Scratch Removal is presented by Barry Feinman with Barry’s Restore It All. Stainless steel scratch removal …
The Online Blue Book
Host: Jack Miller, Service Company Solutions Interested in learning how to use the Blue Book Job Rate Guide? Watch this webinar replay to learn how …
Understanding the Printed Blue Book
Hosts: Dean Landers, President, Landers Appliance Jack Miller, Managing Partner, Service Company Solutions Dean Landers and Jack Miller discuss The Major Appliance Service National Price Guide, AKA …
Flat Rate Labor Pricing
Hosts: Dean Landers, President, Landers Appliance Jack Miller, Managing Partner, Service Company Solutions Dean Landers and Jack Miller discuss the importance of flat rate pricing in …
The Cost of Doing Business
Hosts:Fred Holbrook, Sloan Appliance ServicePaul MacDonald, PMD Group Do you know what it really costs to knock on that customer’s door? Watch this webinar replay …
KNOW MORE. MAKE MORE.
THE NEW SERVICE LIBRARY
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