How to Send Review Invites to Multiple Contacts
Set up strategic campaigns to send review requests to groups of contacts.
Start by logging into your BirdEye account. From the main dashboard, click on the Campaigns tab on the left-hand side of your screen.
From the Campaigns section, click on the blue “Create campaign” button. Choose “Review request” from the “Manual” tab. Next, name your campaign by clicking the Edit pencil icon beside ‘Untitled Campaign”.
Click the “Choose audience” blue button to open your contacts list. From here you’ll select which customers you’d like to send your review invites to. You can choose all contacts or a smaller group of individuals you’ve selected.
You may also select a specific group if you’ve recently uploaded contacts in bulk. Just select “contact tag” in the right sidebar then choose the tag or group you’d like to send the campaign to.
Once you’ve chosen your contacts, check the box to the left of “0 contact selected out of ##”, click ‘Select all ##’, then click the blue ‘Select contacts” button.
Choose which email and text template you wish to use in the “Choose your templates” section.
BirdEye gives you the option to send out all of your review invites to all contacts instantly, but you can also make what’s known as a “drip campaign.” This is ideal for campaigns with over 100 contacts.
If too many reviews start pouring in at once, they may be marked as spam and removed. Stretching out your review invites means that your customer’s reviews will be more spaced out, and will appear to be more “natural.”
In the “Schedule your campaign” section, choose the time period you’d like to use from the dropdown.
BirdEye allows you to send email reminders to contacts that have not clicked on your review invite. If you’d like reminders to be sent, turn this setting on. From here you can edit the subject line, the number of reminders, and the interval between reminders.
Once you’ve selected all of your options, click the “Launch Campaign” button to activate the campaign. This will send out your review invites to the customers you selected either instantly, or over time depending on what you chose to do.
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