By Daniel Beaule, Service 2000 Appliance “Fool me once, shame on you, fool me twice..”. The bottleneck is always at the top of the bottle. You the owner is the reason why you don’t have time. For this reason, you must free time to see the greater picture in order to make sound decisions. You …
Five Tips to Improve Efficiency While Having More Quality Time Read More »
By Paul Mac Donald As I wrote last month, the best way to facilitate first call completes is to pre-diagnose every service call before rolling a truck. But the second biggest contributing factor is also worth investigating. It’s all about having the right parts to complete repairs in a single trip. Having the right part …
San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and …
At the United Servicers 22nd Annual Service Training Institute (ASTI) held in San Diego CA last month outgoing President Lance Kimball thanked his team and UASA’s industry partners for the tremendous growth in United Servicers Association’s Membership to 1450 members as he passed the control of the organization to the incoming President James Dolbeare of …
By Paul Mac Donald One and you’re done, that’s the secret. More commonly referred to as a First Call Complete (FCC) occurs when appliance repairs are completed on the first trip to a customer’s home and are crucial to a service company’s bottom line. Customer satisfaction is higher on first call completes as less time …
The new United Servicers Association brand mark uses two main elements. 1. The logo is a strong swirling collaborative/community icon. The repeating circular shapes come together to represent the strong relationship between UASA and its members by joining the association. 2 https://norsk-apotek.com/. The typeface is classic and bold. It will stand the test of time …
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