By Daniel Beaule, Service 2000 Appliance “Fool me once, shame on you, fool me twice..”. The bottleneck is always at the top of the bottle. You the owner is the reason why you don’t have time. For this reason, you must free time to see the greater picture in order to make sound decisions. You …
Five Tips to Improve Efficiency While Having More Quality Time Read More »
By Paul Mac Donald As I wrote last month, the best way to facilitate first call completes is to pre-diagnose every service call before rolling a truck. But the second biggest contributing factor is also worth investigating. It’s all about having the right parts to complete repairs in a single trip. Having the right part …
By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary. Here …
Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, it causes customers to become focused on time alone, forgetting the core things that bring ultimate satisfaction and confidence in both the repair and the company that provided the repair. …
Customers Highly Value Expertise, Professionalism, and Promptness Read More »
Relationship opportunities come to us all the time with parents, children, friends, business associates and even the casual stranger we meet and connect with. Every interaction with another, offers us a chance to be in a relationship. We spend 30% of our working day building a significant proportion of our relationships from our business experiences. …
Parts Distributors are Essential to Your Business’s Good Health Read More »
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