Takes to the road this coming September, October and November. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a wide variety of opportunities. The United Servicers Association is energetically focused on helping its members and the entire service industry …
United Servicers 2014 Regional Service Training Institute Read More »
San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and …
Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual UASA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California. The award selection process was competitive and based on data collected for each service visit …
By Catie Bloom, AAA Appliance Service Center, Parkridge, IL I thought this might be helpful to members: These are apps that you can load onto tech devices to prevent them from using devices while operating a vehicle. With the new laws that are in effect here in Illinois and many other states these might be …
C.O.D.B. These four letters have the potential to literally shape your future in the service business, and to determine whether or not you will be able to stay in business long term. As simple as this calculation is, I am constantly surprised (shocked to be honest!) at how few people pay attention to this simple …
Want to Succeed in the Service Business – Know Your C.O.D.B. Read More »
By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58% …
By Paul Mac Donald One and you’re done, that’s the secret. More commonly referred to as a First Call Complete (FCC) occurs when appliance repairs are completed on the first trip to a customer’s home and are crucial to a service company’s bottom line. Customer satisfaction is higher on first call completes as less time …
By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary. Here …
Most recently demonstrated at the UASA convention in Orlando, Florida, American Beauty Tools’ resistance brazing system (Model 10557-C) which continues to amaze and delight appliance servicers across North America. American Beauty’s most popular brazing system is its 1,800 Watt system which features three unique output settings easily capable of generating enough heat to flow even …
Simple and Safe Way to Braze Sealed Refrigeration Systems Read More »
By Nick Webert, Samsung Regional Technical Trainer Samsung was a very large presence at the 2013 ASTI/UASA Convention held in Orlando, FL on March 6th and 7th. The convention hosted about 600 technicians and business owners from all over North America. Samsung held training classes on both laundry and refrigeration products. These classes were taught …
Samsung Training in High Demand at ASTI 2013 Convention Read More »
Membership Has Benefits
UASA Directory
list your business
Training
virtual & live events
CODB Calculator
for members only
Repair Pricing
get industry pricing
Insurance Plans
save on insurance
Peer Groups
share business insight
Add Your Heading Text Here
© Copyright United Appliance Servicers Association. All rights reserved. Powered by
