Posts tagged with: Appliance Service Training Institute

Takes to the road this coming September, October and November. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a wide variety of opportunities. The...
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San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only...
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Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual UASA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California....
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By Catie Bloom, AAA Appliance Service Center, Parkridge, IL I thought this might be helpful to members:  These are apps that you can load onto tech devices to prevent them from using devices while operating a vehicle.  With the new...
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C.O.D.B. These four letters have the potential to literally shape your future in the service business, and to determine whether or not you will be able to stay in business long term. As simple as this calculation is, I am...
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By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these...
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By Paul Mac Donald One and you’re done, that’s the secret. More commonly referred to as a First Call Complete (FCC) occurs when appliance repairs are completed on the first trip to a customer’s home and are crucial to a...
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By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage...
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Most recently demonstrated at the UASA convention in Orlando, Florida, American Beauty Tools’ resistance brazing system (Model 10557-C) which continues to amaze and delight appliance servicers across North America. American Beauty’s most popular brazing system is its 1,800 Watt system...
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By Nick Webert, Samsung Regional Technical Trainer Samsung was a very large presence at the 2013 ASTI/UASA Convention held in Orlando, FL on March 6th and 7th.  The convention hosted about 600 technicians and business owners from all over North...
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