Hang Ten! All attendees of the 2020 Annual Service Training Institute (ASTI) caught the wave of success. This year’s ASTI took place at the beautiful TradeWinds Resort on St. Pete Beach in sunny, warm Florida. What a fantastic setting for United Appliance Servicers Association’s annual convention. The warm weather allowed all the attendees to thaw …
Reprinted from April 2016, Volume 3, Issue 2 Edition During this year’s ASTI convention at the Deauville Beach Resort in Miami Florida, Dacor was presented the United Servicers Partnership Award for the fourth consecutive year in recognition of their ongoing efforts to provide outstanding technical training in the industry. Dacor has brought home this award …
Non-profit Vet2Tech helps companies recruit veterans as technicians and more The United Servicers Association is helping spread the word about Vet2Tech, a non-profit organization dedicated to helping veterans connect with career opportunities as residential appliance repair technicians all across the country. Vet2Tech was a trade show participant at the annual conference in New Orleans in …
Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual UASA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California. The award selection process was competitive and based on data collected for each service visit …
According to research conducted by the Association of Home Appliance Manufacturers ( AHAM ), over 52,000 new technicians could be needed in the next five years to service America’s major home appliances. That number is staggering! If you’ve recently attended a convention or training class and looked around the room, you probably saw the same …
Most say we don’t need to reinvent the wheel, but I disagree. Are you, as an appliance servicer, making a conscious effort to reinvent your business? If you’re not getting better, you’re getting worse. If you’re not moving forward, you’re falling back. These are two popular sayings that we hear all the time. What are …
A mistake we often make when thinking about business is seeing the other players in our industry only as competition. While it is true that business is competitive, and at times we work against each other to win customers, it is also valuable to consider the industry as a community. Communities are formed based on …
Those of you that attended Adam Butcher’s packed Cutting Edge Technology class at the ATSI Convention know that business phone systems were a hot topic. Last year based on my recommendation and his research Adam installed a new VOIP phone system from Vocalocity in his business. Folsom Lake Appliance has been using this same phone system …
I thought a trade show/conference for the appliance repair industry would be a waste of my time. Having just returned from the ASTI National Convention in San Antonio, I have to admit that I couldn’t have been more wrong. I took a bunch of business classes and a couple technical classes. While I learned quite …
United Servicers Association (UASA) held their 20th consecutive annual convention, the Appliance Service Training Institute (ASTI), February 15-18 at the El Tropicano Hotel in San Antonio, TX. The ASTI is the industry’s premier appliance service management and technical training event attended by independent appliance service companies and their trade partners. The five-day event attracted over …
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