The 2012 ASTI Convention is right around the corner with Appliance Service Experts from all over the nation looking forward to the event San Antonio TX – For the 20th consecutive year the Appliance Service Training Institute (ASTI) will present the appliance repair training convention in San Antonio Texas. Appliance repair experts from all over …
5 Reasons to Attend the Appliance Repair Training Workshop Read More »
A Puzzling Question For The Self Servicing Appliance Dealer By UASA Member Don Harris There has been a lot of discussion lately on the UASA (United Servicers Association) website on the merits of being a Self Servicing Appliance Dealer whereby you provide warranty service for a manufacturer only on the products you sell versus being …
You could be considered one of my best customers. You frequently place orders and often visit our stores to spend even more money buying parts. The problem is, I know you are buying parts that you don’t have to, and I want to help. A successful appliance repair company needs very few things to operate. …
As service companies we interact with so many people on a daily basis that we really can make a difference. It was just published that “The ranks of the Nation’s poor have swelled to a record 46.2 million – nearly 1 in 6 – as the prolonged pain of the recession leaves millions still struggling …
There is a new trend in the warranty arena when it comes to seeking a warranty labor rate increase from some manufacturers. The consumer now has a say in whether or not you get that increase. More than one manufacturer is making a direct link between labor rate increase and the score a consumer gives …
Quality of Service Determines Warranty Labor Rates. Read More »
The current recession has affected all industry; no one will argue this point. Part of creating a turn-around strategy is recognizing how it has affected the industry, and just what to do about it. Prior to the downturn, budgetary cuts were already affecting OEM factory training on how to repair new and current appliances. Many …
The Appliance Service Training Institute Provides Field Training for Technicians. Read More »
In the 27 years that I owned my independent service company and during my 10 years with United Servicers Association I have had several opportunities to speak with manufacturers and groups of people all wanting to make the service industry better. Price and quality are two words I’ve heard regularly during those conversations but seldom …
The term customer implies somebody who buys a part or service from you, where as the term client implies somebody with whom you have a relationship. There are two types of ways that you can run a business. You can either be in the transaction business where you just sell things to people, or you …
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