By Daniel Beaulé, Service 2000 Électroménager Are you fed up being unable to find proper staff? To see them leaving you right after you invested time and effort training them? Feeling like you always repeat yourself, or dealing with pay raise requests from dissatisfied staff? And what if it were all your fault? Great leaders …
By Daniel Beaulé, Service 2000 Électroménager Based on the growth guru Verne Harnish, CEO at Gazelles International and Fortune Magazine columnist, there are three obstacles that an entrepreneur will face that will prevent him from growing his business. Let’s start by explaining the business growth process, with an example in our industry. You are the …
By Daniel Beaulé, Service 2000 Électroménager “A” players, a term coined by Brad Smart, the creator of Topgrading[1], are high performers who strive to achieve excellence and have a great attitude. Shouldn’t we all hire “A” players? As a Gazelles Coach, I systematically ask owners and groups of executives if they’d enthusiastically rehire all of their people. Some facts: …
Rule #1 To Build A Team Of “A” Players: Be an “A” Owner! Read More »
San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and …
United Servicers Association Berkeley Presents Exciting Opportunity with Appliance Repair Training Event UASA Fall 2012 Regional Service Training Program goes on the road to bring appliance repair training seminars to 12 major US cities this Fall Berkeley CA — Technology is changing at a rapid pace and is opening up a number of opportunities for …
By Kyle Barnhart of Chown Appliance When I was looking for a service tech I tried several different avenues. I contacted one of the local high school counselors, without any success so far. I put an ad on Craigslist. I had two responses with phone interviews and one of those showed for a face-to-face interview. …
By Neal McConnico, Murphy & Associates, www.murphyinsure.com Have you ever wondered why your insurance agent tells you to NEVER give the premium to a competing agent? Do you think getting a blind insurance bid is where you get your best quote? These are some of the myths or secrets we will try and clear up …
Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, it causes customers to become focused on time alone, forgetting the core things that bring ultimate satisfaction and confidence in both the repair and the company that provided the repair. …
Customers Highly Value Expertise, Professionalism, and Promptness Read More »
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