business

Avoid These Three Barriers to Business Growth

By Daniel Beaulé, Service 2000 Électroménager Based on the growth guru Verne Harnish, CEO at Gazelles International and Fortune Magazine columnist, there are three obstacles that an entrepreneur will face that will prevent him from growing his business. Let’s start by explaining the business growth process, with an example in our industry. You are the …

Avoid These Three Barriers to Business Growth Read More »

Rule #1 To Build A Team Of “A” Players: Be an “A” Owner!

By Daniel Beaulé, Service 2000 Électroménager “A” players, a term coined by Brad Smart, the creator of Topgrading[1], are high performers who strive to achieve excellence and have a great attitude. Shouldn’t we all hire “A” players? As a Gazelles Coach, I systematically ask owners and groups of executives if they’d enthusiastically rehire all of their people. Some facts: …

Rule #1 To Build A Team Of “A” Players: Be an “A” Owner! Read More »

2014 ASTI A Jewel of the Industry

San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and …

2014 ASTI A Jewel of the Industry Read More »

usa peer group 2

United Servicers Association Berkeley Presents Exciting Opportunity with Appliance Repair Training Event UASA Fall 2012 Regional Service Training Program goes on the road to bring appliance repair training seminars to 12 major US cities this Fall Berkeley CA — Technology is changing at a rapid pace and is opening up a number of opportunities for …

Read More »

Customers Highly Value Expertise, Professionalism, and Promptness

Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, it causes customers to become focused on time alone, forgetting the core things that bring ultimate satisfaction and confidence in both the repair and the company that provided the repair. …

Customers Highly Value Expertise, Professionalism, and Promptness Read More »

United Appliance Servicers Association