Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual UASA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California. The award selection process was competitive and based on data collected for each service visit …
By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58% …
By Paul Mac Donald While there are many extreme sports that are showcased in the Olympics, Customer Service is not one of them. Customer service is the cornerstone of building a successful business. The easiest, fastest and most profitable way to grow your business is through “great” service. Extreme customer service is about exceeding expectations …
Provide Them With the Best Service Possible By John Tschohl, www.customer-service.com When we talk about customer service, we usually think about how we deal with the people who walk through our doors—both physical and virtual—to purchase our products and services. What we often fail to realize, however, is that we also have customers within our organizations; …
By Eric Zehr, Victor Appliance I read an article awhile back about how we only use a small percentage of our brains on a daily basis. I have heard this before and try to use mine more than the average person. This particular article, however, explained that for the first time in history we are …
By James Dolbeare, AAA Appliance Service Center I am consistently struck by the fantastic camaraderie and helpfulness of a wonderful United Servicers Association benefit, ChatUSA, an Internet chat room hosted by UASA for UASA members. Experienced professionals instantly assist one another in an exchange of emails, and as a consequence, ultimately help the consumer. Just …
By Glade Ross, RossWare Computing Everyone these days is attempting to do more, but with a fixed quantum of time. It’s not just you and personnel in your office. Your customers too are juggling many balls at once, and telephone calls are often inefficient. They simultaneously tie up two people, who must come together — …
Automating Communications Between Office and Customer Read More »
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