customer service skills

Service Efficiency and First Call Completes, Part 1

By Paul Mac Donald, Executive Director, United Servicers Association Service efficiency can be defined in many terms. Increased efficiency can mean more calls. Increased calls can mean more revenue. More revenue with fixed costs of a service department means more profits. Profits: excess of revenues over outlays and expenses in a business enterprise over a …

Service Efficiency and First Call Completes, Part 1 Read More »

6 Customer Service Tips from Nationwide Inbound

www.nationwideinbound.com Nationwide Inbound has been serving clients of all sizes since 1997. From day one our goal and driving force has been to assist businesses in providing their clients with the highest quality of customer support. Our experience provides us with unique insight and abilities to offer the most cost effective and efficient services! Our …

6 Customer Service Tips from Nationwide Inbound Read More »

United Servicers 2014 Regional Service Training Institute

Takes to the road this coming September, October and November. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a wide variety of opportunities. The United Servicers Association is energetically focused on helping its members and the entire service industry …

United Servicers 2014 Regional Service Training Institute Read More »

Doing Warranty for the Right Reasons

By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary. Here …

Doing Warranty for the Right Reasons Read More »

Extreme Customer Service – an Olympic Sport

By Paul Mac Donald While there are many extreme sports that are showcased in the Olympics, Customer Service is not one of them. Customer service is the cornerstone of building a successful business. The easiest, fastest and most profitable way to grow your business is through “great” service. Extreme customer service is about exceeding expectations …

Extreme Customer Service – an Olympic Sport Read More »

United Appliance Servicers Association