By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58% …
By Paul Mac Donald, UASA Executive Director Customer service is all about solving someone else’s problems. It’s the start of a relationship that can last for a long time with recurring experiences driving revenues, profits and employment longevity. It all starts with the customer service representative that answers the phone; the CSR. A CSR is …
By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary. Here …
United Servicers Association Berkeley Presents Exciting Opportunity with Appliance Repair Training Event UASA Fall 2012 Regional Service Training Program goes on the road to bring appliance repair training seminars to 12 major US cities this Fall Berkeley CA — Technology is changing at a rapid pace and is opening up a number of opportunities for …
By Paul Mac Donald While there are many extreme sports that are showcased in the Olympics, Customer Service is not one of them. Customer service is the cornerstone of building a successful business. The easiest, fastest and most profitable way to grow your business is through “great” service. Extreme customer service is about exceeding expectations …
By ANN ZIMMERMAN The housing market remains sluggish and many consumers still aren’t splurging, but a growing number of retailers are trying to lure shoppers into stores with restaurant-grade stove tops and ruby-red washing machines. Store chains are escalating their competition to sell appliances because many shoppers still prefer to buy the bulky products in …
By : John Bareither J & I Appliance Repair, Georgetown KY, Last week I was working on an ice maker on a French door Frigidaire refrigerator with the bullet style ice maker. As I was removing the side panel to get to the wires to grease with dielectric grease, I broke the cap tube line …
By Glade Ross, RossWare Computing Everyone these days is attempting to do more, but with a fixed quantum of time. It’s not just you and personnel in your office. Your customers too are juggling many balls at once, and telephone calls are often inefficient. They simultaneously tie up two people, who must come together — …
Automating Communications Between Office and Customer Read More »
By Independent Service Provider David Riddle On May 14, 2012 I received this letter in the mail. We haven’t done much work for this Third Party Administrator (TPA) and I guess this explains why. Dear Service Provider, We recently performed a rate audit and identified your service center as having rates considerably higher than other …
Tanner Andrews, Andy’s Applaince Repair It amazes me that Appliance Manufacturers and their leadership teams have failed to partner with their authorized service companies to promote new product sales. Consumers are better educated, more skeptical and have access to more information than ever before. They know sales people are going to lead them to whatever …
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