Flat Rate Pricing

Regional Service Training Programs

2015 Regional Service Training Institute (RSTI) The 2015 Regional Training Program is currently being finalized. There will be 22 Regional Service Institutes (RSTI’s), two day events with technical and business training.  New this year, we are adding four Institutes of Service Management (ISM’s), one day intense business management training for owners. 2015 is shaping up […]

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Want to Succeed in the Service Business – Know Your C.O.D.B.

C.O.D.B. These four letters have the potential to literally shape your future in the service business, and to determine whether or not you will be able to stay in business long term. As simple as this calculation is, I am constantly surprised (shocked to be honest!) at how few people pay attention to this simple

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Customers Highly Value Expertise, Professionalism, and Promptness

Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, it causes customers to become focused on time alone, forgetting the core things that bring ultimate satisfaction and confidence in both the repair and the company that provided the repair.

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United Appliance Servicers Association