By Adam Butcher, Fred’s Appliance The Institute of Appliance Service Technicians has been working to improve the quality of appliance repair and service by testing and certifying appliance repair technicians. The Institute of Appliance Service Technicians strives to promote a high standard in appliance repair and service across all brands and designs and to protect …
UASA’s Regional Service training Program teaches everything but attitude. By Paul Mac Donald, UASA Executive Director On a recent Air Canada flight from Toronto to Vancouver, I had an interesting exchange with the In-Charge Flight Attendant, a young man named Kirk Horsman. I was complimenting him on the excellent service he and his team were …
According to research conducted by the Association of Home Appliance Manufacturers ( AHAM ), over 52,000 new technicians could be needed in the next five years to service America’s major home appliances. That number is staggering! If you’ve recently attended a convention or training class and looked around the room, you probably saw the same …
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