United Servicers Association

To Train or Not to Train? Here’s the Answer!

By Dean Landers, Landers Appliance, [email protected] Training, training, training! Have you ever heard of someone getting too much training?  In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new and unique product offerings, product design changes, sophisticated integrated circuitries, complicated flow charts, fault codes …

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Dacor Technical Newsletter Highlights 2016 ASTI

Reprinted from April 2016, Volume 3, Issue 2 Edition During this year’s ASTI convention at the Deauville Beach Resort in Miami Florida, Dacor was presented the United Servicers Partnership Award for the fourth consecutive year in recognition of their ongoing efforts to provide outstanding technical training in the industry. Dacor has brought home this award …

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Deadline is Soon Approaching for the Most Professional Servicer Contest!

By Dave Smith, Dave Smith Appliance Services Calling on all professional servicers… The deadline for entering the contest is January 15, 2016, it is only a short time away. With the holidays upon us it will be here before you know it and it’s easy to enter the contest. Send us some pictures of your …

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The UASA Most Professional Servicer Contest… What can it do for you?

By Dave Smith, Dave Smith Appliance Services First impressions are just that and we only get one with our customers on each service call. What first impression does your service experience deliver? Technicians presenting themselves in clean, professional uniforms driving professionally labeled vehicles will by default deliver a better first impression than those wearing jeans, …

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Regional Service Training Programs

2015 Regional Service Training Institute (RSTI) The 2015 Regional Training Program is currently being finalized. There will be 22 Regional Service Institutes (RSTI’s), two day events with technical and business training.  New this year, we are adding four Institutes of Service Management (ISM’s), one day intense business management training for owners. 2015 is shaping up …

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2014 ASTI A Jewel of the Industry

San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and …

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BSH Recognizes Service Excellence

Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual UASA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California. The award selection process was competitive and based on data collected for each service visit …

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