By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Training, training, training! Have you ever heard of someone getting too much training? In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new and unique product offerings, product design changes, sophisticated integrated circuitries, complicated flow charts, fault codes …
Reprinted from April 2016, Volume 3, Issue 2 Edition During this year’s ASTI convention at the Deauville Beach Resort in Miami Florida, Dacor was presented the United Servicers Partnership Award for the fourth consecutive year in recognition of their ongoing efforts to provide outstanding technical training in the industry. Dacor has brought home this award …
By Dave Smith, Dave Smith Appliance Services Calling on all professional servicers… The deadline for entering the contest is January 15, 2016, it is only a short time away. With the holidays upon us it will be here before you know it and it’s easy to enter the contest. Send us some pictures of your …
Deadline is Soon Approaching for the Most Professional Servicer Contest! Read More »
By Dave Smith, Dave Smith Appliance Services First impressions are just that and we only get one with our customers on each service call. What first impression does your service experience deliver? Technicians presenting themselves in clean, professional uniforms driving professionally labeled vehicles will by default deliver a better first impression than those wearing jeans, …
The UASA Most Professional Servicer Contest… What can it do for you? Read More »
2015 Regional Service Training Institute (RSTI) The 2015 Regional Training Program is currently being finalized. There will be 22 Regional Service Institutes (RSTI’s), two day events with technical and business training. New this year, we are adding four Institutes of Service Management (ISM’s), one day intense business management training for owners. 2015 is shaping up …
By Jennifer Webert, Mid America Service Wow! What a fun and exciting time the ASTI was in New Orleans. The convention was a whirlwind of classes, workshops, breakout sessions, trade show booths, giveaways, and competitions. Several professional and talented competitors went home with some really great prizes and honors. I can’t thank enough each and …
San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and …
Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual UASA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California. The award selection process was competitive and based on data collected for each service visit …
By Catie Bloom, AAA Appliance Service Center, Parkridge, IL I thought this might be helpful to members: These are apps that you can load onto tech devices to prevent them from using devices while operating a vehicle. With the new laws that are in effect here in Illinois and many other states these might be …
By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58% …
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