Posts tagged with: United Servicers Association

A mistake we often make when thinking about business is seeing the other players in our industry only as competition. While it is true that business is competitive, and at times we work against each other to win customers, it...
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Those of you that attended Adam Butcher’s packed Cutting Edge Technology class at the ATSI Convention know that business phone systems were a hot topic. Last year based on my recommendation and his research Adam installed a new VOIP phone system...
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I thought a trade show/conference for the appliance repair industry would be a waste of my time. Having just returned from the ASTI National Convention in San Antonio, I have to admit that I couldn’t have been more wrong. I...
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The newly formed Women in Service Excellence’s committee announced Dina Dwyer-Owens as its honorary chair for 2012 at last months Appliance Service Technical Institute in San Antonio, TX. USA’s Treasurer, Krystle Freelove, along with USA member Catie Bloom, developed the...
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United Servicers Association (USA) held their 20th consecutive annual convention, the Appliance Service Training Institute (ASTI), February 15-18 at the El Tropicano Hotel in San Antonio, TX.  The ASTI is the industry’s premier appliance service management and technical training event...
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The 2012 ASTI Convention is right around the corner with Appliance Service Experts from all over the nation looking forward to the event San Antonio TX – For the 20th consecutive year the Appliance Service Training Institute (ASTI) will present...
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Tanner Andrews, Andy’s Applaince Repair It amazes me that Appliance Manufacturers and their leadership teams have failed to partner with their authorized service companies to promote new product sales.  Consumers are better educated, more skeptical and have access to more...
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A Puzzling Question For The Self Servicing Appliance Dealer By USA Member Don Harris There has been a lot of discussion lately on the USA (United Servicers Association) website on the merits of being a Self Servicing Appliance Dealer whereby...
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You could be considered one of my best customers. You frequently place orders and often visit our stores to spend even more money buying parts. The problem is, I know you are buying parts that you don’t have to, and...
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As service companies we interact with so many people on a daily basis that we really can make a difference. It was just published that “The ranks of the Nation’s poor have swelled to a record 46.2 million – nearly...
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