Posts tagged with: United Servicers Association

There is a new trend in the warranty arena when it comes to seeking a warranty labor rate increase from some manufacturers. The consumer now has a say in whether or not you get that increase. More than one manufacturer...
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The current recession has affected all industry; no one will argue this point. Part of creating a turn-around strategy is recognizing how it has affected the industry, and just what to do about it.  Prior to the downturn, budgetary cuts...
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In the 27 years that I owned my independent service company and during my 10 years with United Servicers Association I have had several opportunities to speak with manufacturers and groups of people all wanting to make the service industry...
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The term customer implies somebody who buys a part or service from you, where as the term client implies somebody with whom you have a relationship. There are two types of ways that you can run a business. You can...
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