Posts tagged with: USA

The 2012 ASTI Convention is right around the corner with Appliance Service Experts from all over the nation looking forward to the event San Antonio TX – For the 20th consecutive year the Appliance Service Training Institute (ASTI) will present...
Continue Reading →
Tanner Andrews, Andy’s Applaince Repair It amazes me that Appliance Manufacturers and their leadership teams have failed to partner with their authorized service companies to promote new product sales.  Consumers are better educated, more skeptical and have access to more...
Continue Reading →
A Puzzling Question For The Self Servicing Appliance Dealer By USA Member Don Harris There has been a lot of discussion lately on the USA (United Servicers Association) website on the merits of being a Self Servicing Appliance Dealer whereby...
Continue Reading →
You could be considered one of my best customers. You frequently place orders and often visit our stores to spend even more money buying parts. The problem is, I know you are buying parts that you don’t have to, and...
Continue Reading →
As service companies we interact with so many people on a daily basis that we really can make a difference. It was just published that “The ranks of the Nation’s poor have swelled to a record 46.2 million – nearly...
Continue Reading →
There is a new trend in the warranty arena when it comes to seeking a warranty labor rate increase from some manufacturers. The consumer now has a say in whether or not you get that increase. More than one manufacturer...
Continue Reading →
The current recession has affected all industry; no one will argue this point. Part of creating a turn-around strategy is recognizing how it has affected the industry, and just what to do about it.  Prior to the downturn, budgetary cuts...
Continue Reading →
In the 27 years that I owned my independent service company and during my 10 years with United Servicers Association I have had several opportunities to speak with manufacturers and groups of people all wanting to make the service industry...
Continue Reading →
The term customer implies somebody who buys a part or service from you, where as the term client implies somebody with whom you have a relationship. There are two types of ways that you can run a business. You can...
Continue Reading →