By ANN ZIMMERMAN The housing market remains sluggish and many consumers still aren’t splurging, but a growing number of retailers are trying to lure shoppers into stores with restaurant-grade stove tops and ruby-red washing machines. Store chains are escalating their competition to sell appliances because many shoppers still prefer to buy the bulky products in …
By Brigham Dickinson, www.powersellingpros.com It’s the middle of March, and you know what that means –March Madness! The time of year when the whole country stands behind the team they think will win it all. During the tournament, it’s always fun to watch for the underdogs. Who will be the team this year to take …
The newly formed Women in Service Excellence’s committee announced Dina Dwyer-Owens as its honorary chair for 2012 at last months Appliance Service Technical Institute in San Antonio, TX. UASA’s Treasurer, Krystle Freelove, along with UASA member Catie Bloom, developed the committee to network with and promote female members of the appliance trade on all levels. …
Dina Dwyer-Owens Named Honorary Chairwoman of UASA’s New Women’s Group, W.I.S.E. Read More »
As service companies we interact with so many people on a daily basis that we really can make a difference. It was just published that “The ranks of the Nation’s poor have swelled to a record 46.2 million – nearly 1 in 6 – as the prolonged pain of the recession leaves millions still struggling …
In the 27 years that I owned my independent service company and during my 10 years with United Servicers Association I have had several opportunities to speak with manufacturers and groups of people all wanting to make the service industry better. Price and quality are two words I’ve heard regularly during those conversations but seldom …
The term customer implies somebody who buys a part or service from you, where as the term client implies somebody with whom you have a relationship. There are two types of ways that you can run a business. You can either be in the transaction business where you just sell things to people, or you …
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